Reference

What You Agree to When You Use sulta33

Using sulta33 — whether you're logging in from Palembang or anywhere else in Indonesia — means you've read and accepted the terms set out here. Availability depends on local law, and access is only valid in eligible regions where these conditions apply.

Account Eligibility TermsJurisdiction-Dependent AccessDANA, OVO, GoPay Usage RulesAccount Security ObligationsPolicy Update Rights
sulta33 What You Agree to When You Use sulta33
LEGAL CONTACT PATHS

Reach Us for Legal or Account Questions

If you have a question about these terms, your account eligibility, or how your wallet data is handled, our support team can help. Contact us through your registered account portal for the fastest response. Legal queries about data handling or account closure are handled separately from standard wallet support.

Account Portal Log in and open a support request from your account dashboard. This is the direct path for legal queries, account reviews and eligibility questions.
Live Chat Reach support via live chat inside your account for urgent policy or wallet-verification questions. Available during platform operating hours.
Email Support Send a written query to our support address for formal legal correspondence. Include your registered wallet type — DANA, OVO, or GoPay — for faster handling.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We take account integrity seriously. Your personal data, wallet identifiers and session activity are held under our data-handling policy. Here is how we manage each area relevant to your account.

Data Retention We retain account and transaction data only as long as required for operational and regulatory purposes. You may request a summary of your stored data via the account portal.
Cookie Use Cookies track session state and wallet session continuity for DANA, OVO and GoPay flows. You can adjust cookie preferences in your browser, though some platform features depend on session cookies.
Account Security Your account is protected by OTP verification at login and at the wallet-linking step. Never share your OTP or allow a third party to complete your GoPay or OVO verification on your behalf.
Right to Request Changes You may request correction or deletion of personal data by contacting us through the account portal. We process these requests in line with applicable law in eligible regions.

Common Questions About These Terms

These answers cover the practical side of how our legal terms apply to your account and your wallet activity in Indonesia.

Accounts are open to individuals in eligible regions where local law permits access. You confirm your own eligibility when you create an account and link a wallet like DANA, OVO, or GoPay.

We notify you via your registered contact path when terms change. Continued use after the update date means you accept the new version. Close your account before the effective date if you disagree.

Submit a data request through your account portal. We'll confirm what data we hold against your account and registered wallet — DANA, OVO, or GoPay — within a reasonable timeframe.

Yes. Send a deletion request via the account portal or support email. We process deletions in line with applicable law, which may require us to retain certain transaction records for a defined period.

Yes. All wallet-linked activity — deposits, withdrawals and verification steps — falls under these terms. Each wallet provider also has its own terms that apply independently to your wallet account.

Access from a restricted region breaches these terms. We reserve the right to suspend or close accounts where access is confirmed to originate outside eligible regions under local law.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.